Refund Policy
**Refund Policy - Manalo.pk**
At Manalo.pk, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange an item. Below is our refund policy to guide you through the process:
**1. Eligibility for Refunds:**
We accept returns for a refund or exchange within 15 days from the date of delivery. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
**2. Non-Refundable Items:**
Certain products are not eligible for refunds or exchanges due to hygiene reasons, health regulations, or customization. These include but are not limited to:
- Personal care products (e.g., cosmetics, skincare, etc.)
- Undergarments and intimate apparel
- Customized or personalized items
**3. Refund Process:**
To initiate a refund, please follow these steps:
a. Contact our customer support team within 15 days of receiving your order to request a return authorization.
b. Pack the item securely in its original packaging along with any accessories or documentation that came with it.
c. Ship the item back to us at the provided return address. Please note that the customer is responsible for the return shipping costs.
d. Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days.
e. Refunds will be issued to the original payment method used for the purchase.
**4. Return Shipping Costs:**
The customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label for the return.
**5. Exchange Policy:**
If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange for the exchange. The item must meet the eligibility criteria mentioned above, and any price differences will be adjusted accordingly.
**6. Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately with photos documenting the issue. We will arrange for a replacement or issue a refund, depending on the availability of the product.
**7. Refund Exceptions:**
Refunds may be subject to deduction in the following cases:
- Items returned without prior authorization or after the 15-day return period.
- Items that are not in their original condition or packaging.
- Items returned with missing parts or accessories.
**8. Customer Support:**
If you have any questions or concerns regarding our refund policy or the return process, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth shopping experience.
By making a purchase on Manalo.pk, you agree to adhere to our refund policy as outlined above. We appreciate your cooperation and thank you for choosing us for your online shopping needs!
*Last Updated: March 2024*
At Manalo.pk, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange an item. Below is our refund policy to guide you through the process:
**1. Eligibility for Refunds:**
We accept returns for a refund or exchange within 15 days from the date of delivery. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
**2. Non-Refundable Items:**
Certain products are not eligible for refunds or exchanges due to hygiene reasons, health regulations, or customization. These include but are not limited to:
- Personal care products (e.g., cosmetics, skincare, etc.)
- Undergarments and intimate apparel
- Customized or personalized items
**3. Refund Process:**
To initiate a refund, please follow these steps:
a. Contact our customer support team within 15 days of receiving your order to request a return authorization.
b. Pack the item securely in its original packaging along with any accessories or documentation that came with it.
c. Ship the item back to us at the provided return address. Please note that the customer is responsible for the return shipping costs.
d. Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days.
e. Refunds will be issued to the original payment method used for the purchase.
**4. Return Shipping Costs:**
The customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label for the return.
**5. Exchange Policy:**
If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange for the exchange. The item must meet the eligibility criteria mentioned above, and any price differences will be adjusted accordingly.
**6. Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately with photos documenting the issue. We will arrange for a replacement or issue a refund, depending on the availability of the product.
**7. Refund Exceptions:**
Refunds may be subject to deduction in the following cases:
- Items returned without prior authorization or after the 15-day return period.
- Items that are not in their original condition or packaging.
- Items returned with missing parts or accessories.
**8. Customer Support:**
If you have any questions or concerns regarding our refund policy or the return process, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth shopping experience.
By making a purchase on Manalo.pk, you agree to adhere to our refund policy as outlined above. We appreciate your cooperation and thank you for choosing us for your online shopping needs!
*Last Updated: March 2024*